Are you still learning Microsoft Dynamics 365 with an OLD User interface? Learn modern Dynamics 365 with updated Unified Interface.
Learn HIGH demands skill Microsoft Dynamics 365 step by step.
This course is designed for Dynamics 365 BEGINNERS and BUSINESS users.
You will learn all CRM modules practically.
Get complete knowledge on Marketing, Sales, Service, Project Service and Finance, and Operations with flow automation.
This course definitely helps you to get a NEW JOB or GROW your business.
Learn how to use dynamics CRM to improve productivity by AI and Power platform automation.
Learn how to use Dynamics 365 CRM to grow your business and manage business digitally.
Learn how to get 360 views of your customers, understand customer needs and analyse customer data.
Get complete knowledge on Sales, Marketing, Services, Finance & Operations, and Microsoft Flow.
What you will learn :
Introduction:
What is Dynamics 365 CRM?
Microsoft Dynamics 365 Overview
Marketing Module
Overview of Marketing (Complete Guide)
Marketing Flow
Marketing core components
How to design Marketing Pages?
How to design Marketing Forms?
How to design email marketing campaign?
How to create Marketing fields
Learn marketing scoring model
Sales Module :
Sales Overview
Sales Key Terminology
Sales Flow
Sales Lifecycle
Creates Leads manually and bulk
Leads Management Lifecycle
Leads Main Sections
Create Opportunity in Sales
Create Quotes
Create Orders from Quotes
Sales Goal Overview
Customer Service Module :
Service module overview
Service Flow
Log Cases
Assign cases to queue
Microsoft Finance and Operations (ERP)
Microsoft Finance and Operations (ERP) Overview
Dynamics 365 Finance and Operations UI Navigation
Create Purchase Order in Microsoft Finance and Operations
Microsoft Power Automate introduction
Overview of Microsoft Power Automate
Part 2-Pull the data from Google sheet and create lead in CRM using Flow
Part 2-Pull the data from Google sheet and create lead in CRM using Flow